IT ADMINISTRATOR

 

To apply, please email a cover letter and resume to hr@cvlending.com

 

CONVENTUS MISSION AND VISION

Conventus Holding Corporation was envisioned and created to reduce the number of economic intermediaries involved in the origination, funding and investment in the $25 billion real estate bridge loan market place. True to the Latin origin of the company’s name, “to bring together,” CHC existence and strength is anchored to a business model that removes unnecessary economic intermediates so that it can provide superior pricing and service to its clients. Our competitive edge in executing our mission is assembling, nurturing, and developing a collaborative group of talented individuals. To that end, diversity of experiences, perspectives, skills, and cultures is core to our mission and team.

IT Support Administrator:

As the inhouse IT support administrator you will be the first line support for PC, Mac, Printer and Internet related problems.

·      You will answer questions and resolve computer related issues in person.

·      Provide assistance concerning the use of computer hardware and software.

·      Configure and install new hardware and software.

·      Review, monitor and upgrade existing systems.

·      Coordinate the procurement and repair of hardware and help users with peripherals as needed.

User Support:

·       Respond to requests for technical support; identify, research, and resolve technical problems; ensure timely resolution and follow-up.

·       Answer basic questions or resolve basic computer problems in an expedient manner; provide assistance for hardware and software related problems including setting up printers and internet.

·       Diagnose problems to determine level of technical expertise required; if unable to resolve problem, escalate to proper authorities and work with internal and external stakeholders to promptly resolve issues.

·       Provide support for all user IT related issues; work with available resources to provide effective solutions, break/fix and problem resolution.

·       Train users in the proper use of hardware and software as necessary.

·       Document and update technical and non-technical solutions

·       Maintains IT equipment database

·       Help and assist with conference room equipment setup and support

Office365:

·       Daily administration of Office365 exchange online

·       Manage subscriptions, support tickets, and monitors service health.

·       Manage mailboxes and anti-spam policies using the Exchange admin center.

·       Act as the service administrator by monitoring service health and opening support tickets with Microsoft and coordinating for early resolution of issues.

·       Act as the user management administrator and reset passwords, add and delete user accounts, manage support tickets, add and remove members from Office 365 groups. 

·       Configure Skype for Business for users and assist in resolving support requests

·       Perform Security, governance, compliance, and data loss prevention.

Equipment Installation and Repair:

·       Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

·       Coordinate with equipment vendors for major repairs and replacements.

·       Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software.

Mindset and Character:

At CHC, we look for future employees who demonstrate and have the mindset and character of our following 4 core values:

Outperform:

·         Consistently achieves and exceeds expectations

·         Has a curiosity to explore new avenues for growth and/or efficiency

·         Strives for excellence and is accountable for area of responsibility

·         Encourages other team members to reach such a level

·         Fundamentally hard working

Diligence:

·         Thoroughly completes tasks at hand

·         Performs duties in a way that is focused around protecting capital

·         Employs a level of care and attention to detail in all activities

Communication:

·         Gathers and shares customer information and needs

·         Timely shares information about loan and business risk

·         Shares ideas and learning moments across the team

·         Embraces the communicative and proactive management style

Delight the Customer:

·         Strict customer focus across all activities

·         Clients always come first

·         Continuously thinking of ways to enhance the client experience

·         Don’t sweat the small stuff, play the long game with clients

Qualifications:

·       Associates Degree or Diploma in Information Technology or related discipline

·       MCSA: MSOffice 365

·       2 or more years of related experience in IT Support role including hands-on experience in administering O365

·       Knowledge of Office 365 applications

·       Knowledge of computer programs including Microsoft Operating Systems, Microsoft Office products, Mac OSX.

·       Demonstrated knowledge using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and web-based applications.

·       Ability to configure Outlook and solve issues such as views, calendar-sharing, email rules, data migration, etc.

·       Can do attitude, detail-oriented with excellent problem-solving skills

·       Good written and oral communication skills

·       Power shell scripting and printer repair is a plus but not required.

Additional Information:

All your information will be kept confidential according to EEO guidelines.